Hi Donna,
Since you are unable to view your Auctiva hosted images when using the Firefox web browser, I suspect a setting within that specific browser is responsible. Therefore, you will most likely be able to resolve this problem by adjusting the following settings in your Firefox browser:
-> Clear your cache: Select "Clear Private Data" from the "Tools" menu, ensure the boxes next to "cache" and "cookies" are checked, and then click the "Clear Private Data Now" button. Please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
-> Ensure that your browse is not set to block images: Select "Options" from the "Tools" menu and click the "Content Icon". If the "Load Image Automatically" box is unchecked, please check it and click "OK". If that box is already checked, please click the adjacent "Exceptions" box and make sure Auctiva isn't present there. IF it is, please remove it and click "OK".
Once you have made these adjustments, please close and re-open your Firefox browser for the new settings to take effect. If you are still unable to view your Auctiva hosted images through Firefox after making these adjustments, please file a support request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx
-Mike