Mike,
Believe in Miracles!!! I do!!! Tonight I came back to my request here in the community to see if anyone else had posted to my request for help. I saw you instructions which I had tried last week and got no results. The step that had been missing before was making sure that Auctiva was deleted in the exceptions box. We had unchecked it, but did not wipe it out completely! I did that tonight! and it worked!!! I AM A BELIEVER in COMPUTER MIRACLES as well as other kinds!
I am so happy and relieved!
Thanks for putting up with my rants!!!
Donna