Reply to "Auctiva currently running half hour or more behind Ebay & Paypal"

auctivamikedAuctiva Customer Support Manager

Hi itsjustme & lookandbuyme,

Thanks for helping to bring this to our attention. We have looked into the recent delays you have reported with respect to the importing of Closed Listings and Sales data and I we were able to identify an issue which appears to be responsible for the delays.

Our technical team has just corrected the issue and, while it may take a couple hours for our system to catch up with the outstanding data that still needs to be processed, we expect that this data will resume being imported as quickly as usual again a bit later today.

I am not aware of any issues that would explain the other abnormal behaviors you encountered over the weekend, but I will follow up with each of you about those through the open support cases you have filed about your respective difficulties.

We apologize for any inconveniences this has caused.

-Mike

10/1/1212:12 PM

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