Originally posted by me-by-the-sea:
This is a difficult note to write. I have been with Jeff/Auctiva since the inception. He sold it and moved on.
I stayed with the China group - but - today experienced what I see as the beginning of the end for Auctiva. At least for me.
I tried to start listing - about 50 items immediately this morning - because we had been on vacation for 3 weeks - they didn't recognize my login for over 5 hrs. Five Hours. Never apologized - responded one time with some bull and cock story about it was my issue. Not so. I have been with Jeff since his inception of Auctiva. Now I see Ebay has numerous notices - not bad - just 'adjustments' - so I'm rethinking my connection. -long time user and sad to see changes to my OLD AUCTIVA.
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Auctiva - Tammy - totally unacceptable - you just responded (5 mins ago to my email account) - yet I got into my account over 30 minutes ago with my original user name and password. Did your system get hacked - or.... Bad, bad, bad.
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xxx my email addy I have deleted
Customer
Posted Saturday, 10/6/2012 6:47 AM
I have tried to log in multiple times this morning and your system tells me I have a wrong password or user name - same one I have used since I started with Jeff 10 years ago! Have requested you send me email with how to change password - thought it would be automated response - but - NO Response at all! I pay my bill each month for this type of service? -Linda
Operating System: Windows XP
Browser: -- Select One --
Adam
Support
Posted Saturday, 10/6/2012 8:07 AM
Hello Linda,
Thanks for contacting us regarding this matter, and I’m sorry to hear about the trouble you are having.
I would like to inform you that your correct Auctiva account username is me-by-the-sea and it is associated with email address xxx my email addy I have deleted
In order to reset your password for your me-by-the-sea Auctiva account, I would request you to open the following link in your web browser: -
http://www.auctiva.com/forgotpassword.aspx then enter the Username (In lowercase only) and click on the Continue button.
Once, you click on the Continue button an automated email will be sent on xxx .com email address that is linked with that particular Auctiva account. In that email you will be given a link, you just have to click on that link and here you will be given the option to reset your password.
You can enter any password you like on the 1st box (you need to enter at least one non-letter and the limit of the password is 6-32 characters long) and then confirm the same password in the second box and click on the Change Password button.
If you are not receiving the password using the above-mentioned link, please check do you have any filters enabled in your email? I‘d suggest you to look for the password email in your ‘Spam folder’ and ‘Junk email folder’.
I hope you find this response to be helpful. If there is anything further I can do to assist you, please don't hesitate to ask!
Sincerely,
Auctiva Support.
xxx my email addy I have deleted
Customer
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Posted Saturday, 10/6/2012 8:33 AM
Just so you are aware - I did enter my correct user name to many times - with my password. I finally resorted to typing in mebythesea with no dashes just in case but to no avail.
xxxxxxx
Customer
Posted Saturday, 10/6/2012 8:34 AM
Still nothing in my email - I have been trying since much to early this morning! PLEASE send the email for me to reset! I have work to do - listings. This may be the end of our association.
xxx my email addy I have deleted
Customer
Posted Saturday, 10/6/2012 9:12 AM
Still nothing. 24/7? Or whenever you can?
xxx my email addy I have deleted
Customer
Posted Saturday, 10/6/2012 10:07 AM
Amazing! My original user name - and my original password! You had a glitch in your site. Good grief!
Tammy
Support
Posted Saturday, 10/6/2012 10:21 AM
Hello,
Thank you for getting back to us regarding this matter and we apologize for the delay in our response, however, we try to respond our customers at the earliest possible but, as this is an email support, we work on the basis “first in first out”. So, sometimes as per the traffic, you may find delay in getting a response from our side. However, please accept my sincere apology for the delay in our response.
I checked our records and found that you have successfully logged into your Auctiva account on 10/6/2012 10:07:00 AM. However, to avoid similar problem, I have sent the password for your Auctiva account me-by-the-sea on your email address /// xxx my email addy I have deleted/// So, you are not required to click on the password reset link. All you need to do is check my email (sent from tammy@support.auctiva.com email address) and log into your Auctiva account me-by-the-sea using the password sent in that email.
I hope this helps. If there is anything further I can do to assist you, please don't hesitate to ask!
Sincerely,
Auctiva Support
xxx.com
Customer
Posted Saturday, 10/6/2012 10:33 AM
Poor service. Bad happening originally on your end! I have used the same username and password for over 10 years and you locked me out. This is the end!
xxx my email addy I have deleted
Customer
Posted Saturday, 10/6/2012 10:35 AM
Give me a break - you guys locked me out even though I tried logging in the same way as always. Bad, bad, bad.
-lINDA
