Hi Tina,
Did you happen to list this item directly through eBay? When an item is listed directly through eBay, it typically takes 6-8 hours for it to be imported into your Auctiva account, and be appended with the store window.
When an item is listed through Auctiva, it should contain the store window as soon as it is listed. If this particualar item was listed through your Auctiva account, I recommned filing a support request regarding this issue using the appropriate link on our help page:
http://www.auctiva.com/free_auction_software_help/help.aspx
-Mike