Reply to "Auctiva Hosted Images Missing from Accounts/Listings 7/20/2008"

auctivajeffAuctiva CEO

Images were restored between 4:15pm and 5pm:

4:22 PM PDT US service has been partially restored. We continue to work to fully restore the service.
4:42 PM PDT We continue to restore US service. We expect that request processing will be fully restored within 15 minutes.
5:00 PM PDT Amazon S3 service has been restored and is returning to normal. We will continue to monitor closely.

Amazon has been a valuable partner helping to serve images for Auctiva for almost 2 years now with a very high degree of reliability. We'll be working with Amazon over the next few days to make sure this issue is fully addressed and doesn't happen again.

Thank you for your patience and we apologize for the inconvenience. We're aware of how critical a part of your listings images are and especially so on Sundays.

7/20/085:07 PM

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