Auctiva Hosted Images Not Showing Up for Some Users

auctivamikedAuctiva Customer Support Manager

Hi Community,

We are receiving reports from a number of users indicating that they are unable to see the Auctiva hosted images in their auctions when the images actually are present in them. Based on this, it appears there is most likely a network problem that is preventing users with certain ISPs and/or geographical locations from connecting to our image host.

If you are experiencing this problem, please run a trace route to img.auctiva.com and paste the results into a reply to this thread. You can run a trace route in Windows by doing the following:

1) Select "Run" from the Windows "Start" menu.
2) Enter "cmd" in the ensuing field and click "OK".
3) Then, in the black DOS window, type tracert img.auctiva.com and press the "Enter" key.

I'll post further updates to this thread as additional information on this situation becomes available.

-Mike

9/16/099:34 AM

Original Post

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