Reply to "Auctiva insurance"

auctivarebeccaAuctiva Product Manager

Hello,

The notifications you received are basically order summaries that we are required to send out. Buyers are not able to purchase insurance as a separate charge, so when they go through the checkout process they will only see the option to pay for the shipping, handling and any taxes (if applicable.)
When you created the dummy account and went through the whole transaction process, the note you saw that says "insurance not offered" is correct since it is not allowed to be offered.
We are rewording many of the emails that get sent out to try and clear up any confusion.
Just keep in mind that buyers will not be given the option to purchase insurance as a separate charge, so there's no need for you to contact them to ask if they paid for it separately.

Thanks for bringing this to our attention, and feel free to contact our support team if you have any other questions http://www.auctiva.com/help/requesthelp.aspx

10/26/095:14 PM

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