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Reply to "Auctiva Insurance and Canada Post"

Hi kashka,

Thanks for contributing to our forum. Although it is true that a package must "have verified acceptance of your package for mailing" to be covered by an Auctiva shipping insurance policy, you actually do not need to visit the Post Office in person to ship your packages to insure them through Auctiva.

That statement in our shipping insurance Terms & Conditions basically just means that a package would not be covered if it was never scanned by the shipping carrier, which would generally indicate that the package was not received by the carrier and therefore was never shipped.

You should still be able to print your shipping labels through Paypal and mail your packages in the same manner as before when using Auctiva shipping insurance. As soon as USPS (or whatever carrier you may be using) scans the label, the condition of “acceptance” will be met.

I hope this helps clear things up. If you need any further assistance with this, please feel free to contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.

-Mike
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