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auctiva insurance new format need help navigating

i have a buyer who i need to send paperwork to, so she can file a claim for an item lost. when i go to my account activity, i used to be able to click on each transaction and then send them an email, print insurance forms, print proof of insurance etc. now when i go there all the transactions are black and i can not click anywhere. i can't find any area where you can go to file a claim??? print insurance info etc. please help me navigate this new area!!!!!
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