Thanks for your input. I was beginning to think I was the only one experiencing the decline in customer service. I did finally receive a response from support after I informed them that my two previous entries in a support case was deleted. This was the response: 'We dont delete support cases. Do you have a case #?' Well, let's see the two previous attempts were deleted, so, no, I could not give a case #. It seems when the system finally got back to full function after the last period of extended frustration we all experienced, that is when the two support communications were gone, vanished. It was a long time (5 days) before I got a response and it is disappointing--and never having a response to the two 'vanished' communications previously just extends the time lag. I am hoping this aspect of Auctiva will improve.