Well,
No matter how you think every eventually is covered there is always a possibility of an unforseen event.
We suffered from the weekend outage but...we still have a life.
Hopefully a post mortem of the problem(s) will lead to a more secure site in future. I am guessing a "site down" page from a server in a different geographical location could be a high priority and a designated person be appointed quickly, for any major problem, to communicate with customers (could be anyone with the right attitude and doesn't need technical knowhow).
Anyway, many thanks for posting an explanation of the problem.
Jeff