Perhaps Auctiva should spend more time on this section. Make Many Interactive Tutorials and Videos for Everything including Tips and Tricks and Troubleshooting. You guys could even come up with User Video Tips of the week or something where people send in videos of their own how tos or tips or Whatever. Knowledge is power and not everyone wants to come to the Forums to learn. Some people want it in their Face.
Expand that tutorial section. If a problem comes up repeatedly that people want answers for or could use answers for - Take a half hour to make a video and post it to the Site to alleviate those problems before they happen and thus avoid Damage control!
