I agree with you Steve, definitely have a forum "conference" if you will, of folks that have been on here a while and are familiar with the ins-and-outs of the site. (kindly excuse my log-in, this is my second account i am currently having "issues" with and just joined the forums last night...you can find me as sell-it-now_auction-express)
anyway, i think a meeting of the minds would do the site good for both users and auctiva employees. it does 'stink' when you get the newbie on here asking basic questions about things that have been clearly covered time and time again; if they'd only do a little research first before spending all of the auctiva employees time on basic stuff when there are some actual "new" issues that need their time a little bit more.
perhaps a *suggestion* would also be....post auctiva's hours as far as when you guys are here answering questions....tech support, etc. i've had a tech rqst in since yesterday with no responses....kind of frustrating.
cheers,
kathleen
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