Sell-it-Now, I agree. We do deserve dependable service and most importantly, we deserve to have GOOD COMMUNICATION. If Auctiva is experiencing troubles, it wouldn't take more than a minute to post a message or an ALERT to let us know what is taking place and the fact that they are working on it. To just leave us in the dark to flail around like a bunch of dying fish is just not right. Not nice. Not dignified. I sure would save all of us a lot of frustration, anger, headaches, tension, crying, screaming, etc. All I ask is that they COMMUNICATE WITH US. After all...we are all in this together and can't be expected to be loyal or to act as a team member if we are left out in the cold.