I adore
your software and staff; I immensely dislike 
the instability of your service. BOUNCE..green light. BOUNCE..red light. This is like driving through our downtown area that has a traffic light at every intersection! I fully understand the need to upgrade hard & software, the pitfalls of supply and demand on your servers, and the limitations of being a free service. However, the cookie-cutter responses I keep reading regarding the instability of your service just aren't informative enough to help me HELP YOU through this period of difficulty. Should I use an alternate means of listing to keep the load off your servers and save me MUCH frustration? I was laid off from my job of 10 years and selling on eBay helps keep food on the table and a roof over my family's heads. Over the past few days I've lost innumerable listings when I hit "save" or "post" and had to do them all over again, only to find they did NOT post to eBay. Would one of the gurus at Auctiva please let users know: [LIST]
- When do you anticipate all major upgrades, dBase back-ups and switches, and any other known service-affecting changes be done? I'm not talking routine maintenance - just the big stuff.
- Are you giving any thought to charging users of your service to better improve stability? I would be MORE than happy to pay for your services; as I said, the software and options are fantastic.
- Is there anything that I, as a user, can do to help speed the process? Can qualified users volunteer to help with coding or programming or whatever other technical stuff that needs attention?
Don't beat me up everyone, I know Auctiva is free, I know I could use other options. I WANT to use Auctiva.
I would appreciate any response you could provide. Until then, I'm off to recreate another listing I lost.
Cerandippity