Hi Community,
Update - We believe that the technical issues on our end that would be causing users to receive error messages have been resolved for the most part. Therefore, if anyone is still receiving errors while working within Auctiva, you may be able to resolve that problem by clearing your cache and then closing and re-opening your browser. You can clear your cache via the following process:
Firefox 2.0+:
In order to clear your cache in your Firefox web browser, please select "Clear Private Data" from the "Tools" menu, ensure the boxes next to "cache" and "cookies" are checked, and then click the "Clear Private Data Now" button. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly
Internet Explorer 6.0:
In order to clear your cache in your Internet Explorer 6.0 web browser, please select “Internet Options” from the “Tools” menu. Then, on the ensuing page click the “Delete Files” and “Delete Cookies” buttons, followed by “OK”. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
Internet Explorer 7.0+:
In order to clear your cache in your Internet Explorer 7.0 web browser, please select “Internet Options” from the “Tools” menu. Then, under the “General” tab, click the “Delete” button. Click the “Delete Cookies” and “Delete Files” buttons on the ensuing page, followed by “Close” then “OK”. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
If you continue to receive error messages when working within your Auctiva account after trying this measure, please let us know by contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike