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Reply to "Auctiva Support, fact or fiction"

I do agree, Auctiva's services do save time and money. However, when an occurrence this massive affects this many sellers, and this much money, I doubt that all will agree that it is worth it. I would not have such a problem with this if Auctiva would openly and publicly accept responsibility for the recent crash, instead of blaming users and sending out automated emails to sellers who are obviously going to take an enormous loss. They need to suck it up, as they are asking us to, accept responsibility and fix the problem with no more excuses.
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