Reply to "Auctiva Support Site Down 6/25/2008"

auctivamikedAuctiva Customer Support Manager

Hi Community,

We have just moved the Auctiva support site onto some new hardware so our customer should be able to file support requests once again. If you are still unable to access the support site using the "File a Support Request" link on our "Help" page, you will probably need to clear your DNS resolver cache. This can be done via the following process:

Windows:

1) Select "Run" from the Windows "Start" menu.
2) Enter "cmd" in the ensuing field and click "OK".
3) Then, in the black DOS window, type "IPCONFIG /flushdns" and press the "Enter" key.

Mac OS:

1) Open a terminal window on your local machine.
2) Within the prompt, type lookupd –flushcache
3) Once you run the command, your DNS resolver cache will flush.

Any additional questions or concerns? Please feel free to contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

6/25/0812:26 PM

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