Reply to "Auctiva--we are looking for a response"

auctivamikedAuctiva Customer Support Manager

Hi Community,

Thanks for continuing to keep us apprised of the problems you are seeing related to this thread. While we have still not been able to determine the root cause of whatever is causing some users to experience site slowness, we have received quite a few trace routes from users that are affected and we are still investigating the situation.

We appreciate everyone's willingness to contact us with the trace route information we have requested and we hope to be able to find out more about what is causing this problem in the near future.

In the mean time, if you are experiencing severe site slowness and you have not sent us your trace route information already, it would be great if you send those details to our customer support team by mousing over the "Help" tab and selecting the "File Support Case" option.

-Mike

10/31/111:38 PM

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