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Auto feedback is skipping people

Before anyone has a cow about my username - My account is under rhubarb - I would use my registered username that's connected to my auctiva account "rhubarb" but I forgot the password long ago, and whenever I request it with my email address, it tells me nobody with that email address is in the database - even though that's the email address I have under "my account" details.

The problem we are having today is the feedback has been skipping people the last week or so - It will be slow in returning people's feedback, as it will take 2 days for some - and it will skip some altogether. I have people writing and complaining and asking me to manually do it -vrane is cheaper, come on please -
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