Auto Feedback Service Not Working for Some Users

auctivamikedAuctiva Customer Support Manager

Hi Community,

We have received several reports from customers over the last few days indicating that our automatic feedback service has not been working reliably or at all and, upon looking into this, we have found that eBay is rejecting many of the API calls we are making to them in effort to leave feedback on behalf of our customers.

We have tried making a couple different adjustments to resolve the problem so far and, while we have seen some improvement, it is apparent that this service is still not working reliably. Our engineering team is continuing to work on a complete solution for this problem but we're not quite sure when it will be resolved at this point.

I will post further updates on this issue to this thread as additional information becomes available though. We apologize for any inconveniences this issue is causing.

-Mike

1/27/1012:44 PM

Original Post

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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