Reply to "Auto Feedback Service Not Working for Some Users"

auctivamikedAuctiva Customer Support Manager

Hi Community,

Update - We have increased the interval with which we process automatic feedback and it appears that the feedback service has had a much smaller failure rate since them. As a result, the automatic feedback service should be working much more reliably now, but may be slower than you are accustomed to.

We are also in the process of redesigning the automatic feedback service in such a manner that the delays between when positive feedback messages are received and when our service leaves return feedback will be much smaller.

We expect to have the new version of the automatic feedback service released later this week or early next week and I will update this thread again to let you all know when it is ready.

-Mike

1/28/1011:28 AM

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