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Reply to "Auto Feedback Service Not Working for Some Users"

Hi Community,

Update - I just spoke to our engineering team again regarding this issue and, while it currently looks like the new version of the automatic feedback service will not be ready quite as soon as we had hoped for last week, it should be ready to be released with our next site update which is tentatively scheduled to take place next week.

While the automatic feedback service should be working more reliably than it was when this issue first popped up due to the adjustments we have made so far, we are aware that the service is still failing to leave quite a few feedback messages that is would normally be able to leave.

In the interim, if you have noticed that your automatic feedback is not being left, please feel free to let our customer support team know because there is a command we can run from our end that is designed to go back and retry previously failed attempts to leave feedback. It is possible that this command may fail for the same reason as the initial attempts in some cases, but it may be helpful.

I will continue posting further updates on this issue to this thread as additional information becomes available.

-Mike
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