Hi Community,
Update - We were just able to get the work on the new automatic feedback service completed and have placed about half of our users on the new version of the service already. If all goes well, we will be placing all of our remaining users on the new automatic feedback service by the end of the day.
The new automatic feedback service will not be able to go back and pick up transactions for which feedback was not left due to the recent problems with the old service so you may have to go back and leave feedback for those items manually, but the new service should work for transactions for which you receive positive feedback moving forward.
The new feedback service uses a different method of recognizing when positive feedback is received for items and, as a result, it should leave return feedback on your behalf shortly (often just minutes) after positive feedback is received instead of taking 12-24 hours like the old service.
If you continue to have problem with the automatic feedback service a couple days from now, please let us know by contacting our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx#
-Mike