Reply to "Auto Feedback Timing/Rules???"

auctivamikedAuctiva Customer Support Manager

Hi mnormand,

The automated feedback is functional for listings that are created through other services, as well as through Auctiva.

Once the transaction has been imported to your transactions page and your buyer has left you positive feedback, reciprocal feedback should be left on your behalf within 24 hours.

The reason it sometimes takes longer for the automated feedback to be left is that it sometimes takes transctions longer to be imported than others. As a genral rule, if more than 48 hours have elapsed since positive feedback has been received, and no reciprocal feedback has been left on your behalf, please file a support case using the appropriate link on our help page and our friendly support staff will assist you.

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

8/10/0612:45 PM

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