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Reply to "Auto Insurance Enabled??"

Hi lookandbuyme & trinkets,

Thanks for sharing your concerns with us. We did not make any changes that should have modified the actual insurance settings in any user accounts, but we did update the lister page to include a statement indicating whether your Auctiva Shipping Insurance settings are enabled and it appears we need to clear up the way that information is presented.

At the moment, if there is a statement which says “Auto-Insure Rules (Enabled)” in the Shipping Tools section of the lister page in your account, it simply means that your account is set up such that you *can* purchase Auctiva shipping insurance policies if you would like.

In order to confirm your insurance settings are configured as desired, just mouse over the “My Account” tab within your account and select the “Auctiva Shipping Ins” option.

As long as you have “Do not automatically purchase insurance” selected for in the “Domestic Shipments” and “International Shipments” sections in the “Auto-Insure Rules” area, our system will not automatically generate insurance policies for your items unless you specifically select that you would like to insure them automatically during the listing creation process.

Also, the statement displayed under the “Enable Auctiva Shipping Insurance” setting on the Auctiva Shipping Insurance Settings page just represents the last time the Terms & Conditions were updated and is not related to when the setting was enabled.

We apologize for the confusion surrounding this matter. I have discussed this with our Product Management team and we are going to work on updating this text to avoid any further confusion as soon as possible.

-Mike
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