Reply to "Auto Insurance with eBay checkout?"

alyMember

Mike60,
The same thing has happened with my account. I'm sure you more than anyone will understand my shock upon receiving my Auctiva invoice yesterday with nearly $40 worth of insurance purchases that I did NOT make.

I did NOT opt into the Auto Purchase program. I had no intention of doing so as I do not wish to insure every item I sell. I am frankly appalled that not only was I opted into the program but that it was done so without my knowledge or consent. The only notification I received was when I received the invoice with all the insurance charges that I never made.

I've contacted support and I truly hope to come to an acceptable resolution of this situation, but this has really made me question my trust in Auctiva as this entire situation is just wrong.

10/3/099:26 AM

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