Huge question.. does anyone with auctiva read these posts??? I have looked at about 50 in the last week or two and very few have auctiva input? (I briefly looked at commerce and some are answered there) but since that listing system was sooooo difficult for someone without web experience surrendered on that.
I was always impressed that auctiva read the posts much less answered.. questions on here and thought.. that is sure caring about the customer. . but am finding that no longer the norm. They are rarely answered in ebay issues part. Seems most posts are being ignored there. Auctiva.. is there no interest in what got you started? Most people will still start listing on auctiva before jumping into a commerce store. (I would think).
Am also finding that getting answers from help that answers are fast, but very, very vague and lately the fixes do not work. Some dance around the question. (reminds me of calling these oursourcers out of country who are not trained) And require many emails with what appears to be answers. In several cases fixes have been guessed at and when it did not work, it was let's guess again. Most of us do not have time to go in and fix and re-fix listings over and over. Obviously time is money.
Anyone else feeling this.. or is it just me? I do not feel my expectations are that high. I just want accurate answers when I ask a question and not run around trying all sorts of fixes which cost me money.
If support person does not know answer, perhaps they need to move up the food chain to someone who does know. .as it is frustrating. Some of my questions, were very simple fixes obviously did not realize this until support fixes did not work, one taking over 1 1/2 hour of time when all I had to do was go into accounts and change one little box.
I sure miss the old auctiva.. wish they would come back with the excellent support we use to get. Yes, I could move on.. but keep hoping when the dust settles from the commerce stores that we will get them back.
This song from the commercial comes to mind:
BABY COME BACK !!!!
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