I noted in this forum many people having trouble with Auctiva checkout, so I disabled it for new listings, however as I understand it there is no way to disable it for currently active listings other than to cancel the listing and re-list.
Well, yesterday (3/15/2009) a buyer used BIN on one of the listings I posted through Auctiva before I had disabled the Auctiva checkout, and when he tried to pay for his order he was unable to use the Auctiva checkout. I had to get on the phone with him and walk through going directly through Paypal to get the payment sent. Not ideal. Moreover, apparently if the user tries to pay for ebay items in Paypal, it redirects back to ebay which in turn redirects back to Auctiva. This is very frustrating to say the least. He finally just had to send a payment directly to my Paypal address without any ties to the ebay listing.
This is really not a good situation to not be able to disable the Auctiva checkout on existing listings. I'm just starting as a seller on ebay, so I don't have much of a feedback history, but am very concerned about this problem affecting my ability to build a solid feedback history.
Can anyone confirm if there were known issues with Auctiva checkout yesterday? Is there anyway to tell which listings will use eBay checkout and which will use Auctiva?
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