Reply to "Buyer could not checkout using Auctiva checkout"

jvlzMember

We have a buyer who stated she has processed her payment for an Ebay item she purchased from us. She used the Auctiva notification - check out process - and says that the payment went through, however we do not show any payment posted in Paypal, Ebay, or in Auctiva - Auctiva reflects the Buyer has not completed the payment. She has attempted this twice, and now I am wondering after reading all these messages if there may be an issue with using the Auctiva checkout.

5/14/098:25 PM

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        (function() {
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            {%=id%}Popup.hide();
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                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
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    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
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