Buyer elected/paid for Auctiva insurance: PLEASE HELP, I don't know what to do

deanaMember

I realize this is in the wrong place and the best place is under 'checkout' not 'listings', but I posted there and no one responded yet -- so I figured I might have a better chance on reaching some 'experts' here in this more active thread.

I'm frantic at the moment. Don't know what/how, etc. to do: someone who bought an item I listed on ebay (via auctiva) has elected the optional shipping insurance, the Auctiva insurance, and I don't understand what I'm supposed to do to get the insurance onto their package before I ship it.

Someone please can you help me. I've read the info. on the insurance on the website here, but I still am confused.

Thank you! Thank you! Thank you! So much in advance for your help.

3/14/085:30 PM

Original Post

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