Thank you so much for getting back to me. I realize how stupid I sound about this -- but what's making the matter all so much for is: I've just been listing/selling things for apprx. 2 weeks. Not only am I new to using Auctiva for listing, but also new to selling on ebay in general. (been a user/buyer for years, but never listed/sold anything).
Anyway, all has been going well for the past 2 weeks -- until this hiccup. The person has already paid invoice and paid for the insurance on it. (They checked out on ebay -- I think that's how anyone who buys any of my auctions must be using ebay checkout, not auctivas).
Anyway, as soon as I got the paypal receipt re: buyer's payment and ins. on this item, I automatically got an email from auctiva on my next steps re: the insurance. I'll copy/paste the email I got from them below.
BUT here's where I'm sure how really stupid I sound. I do not understand what happens with this, why, etc. I don't understand why I'm paying auctiva for this insurance and I don't understand how the post office will know that this package/item has insurance. I know, probably really stupid questions.
Anyway, below the red line is the email I got from auctiva:
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Auctiva Shipping Insurance has been purchased by the buyer of the item below. In this first transaction, you have increased your revenue for this listing by $0.25.
Item Number: 380003537907
Listing Title: NEW Panasonic 5.8 Digital Cordless: Nice Features
The payment for Auctiva Shipping Insurance will be included the total payment to you from the buyer.
IMPORTANT: Auctiva has purchased shipping insurance for this listing. You do NOT need to buy shipping insurance from your shipping carrier.
Here's what to do next. Go to http://www.auctiva.com/account/inssettings.aspx and sign in to your Auctiva account. Then make a payment for amount you owe Auctiva to cover the premium associated with the shipping insurance (we accept PayPal and major credit cards). The minimum amount that you can add to your account for Auctiva Shipping Insurance is $5. Any amount over the balance owed will be logged as credit towards future shipping insurance purchases. Once your balance owed to Auctiva reaches $5, you will be restricted from offering Auctiva Shipping Insurance. If you are a high-volume seller or often sell high-value items, you may want to add additional funds to your account. This will help ensure that you are always able to offer Auctiva Shipping Insurance to your buyers.
Still have questions? Find out more.
See how easy it is to supplement your revenue by using Auctiva Shipping Insurance!
Sincerely,
Auctiva Customer Support
www.auctiva.com
Links to pages referenced in this email:
Sign In: http://www.auctiva.com/account/inssettings.aspx
Find Out More: http://www.auctiva.com/help/faqshipping.aspx
Item on eBay: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=380003537907
Listing on Auctiva: http://www.auctiva.com/listings/ended.aspx?num=380003537907