Reply to "Buyer filed PayPAl claim instead of insurance"

member8880Member

Oh geez Taz,
I don't know anything about insurance, and the stuff I sell cannot really get ruined in the mail (I don't think)

I DO know if she filed a dispite only, there's still hope of somehow using the ins. (maybe ask Auctiva what to do? You prolly did that already)
But if she escalated it to a claim, or if she does, I don't think there's anything you can do. I would be positive about all this except the insurance part, so hopefully I'm not just blowing hot air.

Usually once a buyer escalates to a claim it's out of both your hands, PP will make her send it back, and you'll have to refund.

Huge bummer, sorry this happened to you. Hope someone comes along who knows more about the insurance.

1/15/089:31 AM

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