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Reply to "buyer hasn't paid, BIN"

Here is what I do:

When the auction ends, I have an auto generated email that tells the customer I would like payment or "contact me with payment arrangements" within 5 days. On the 6th day, I will send an invoice with a friendly reminder. On the 7th day, I will send it again and say that I will report the item as unpaid in 24 hours. On the next day, I report the item to eBay.

Wait the full course of the process before you file a negative, just my advice.
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