Reply to "buyer neutral!Annoyed bcos she didnt ask!"

ninthwaveMember

Hi oneheart - I won't advise you on what to specifically say in your followup to the neutral, except to say (1) definitely use a followup to explain your side of it, and (2) definitely keep to the moral high ground and be cool and professional in your response. Your response will be seen by other potential buyers and you don't want to leave a bad impression of how you handle problems, as I have seen some sellers do.

The same consideration needs to be taken regarding whether to leave a neg or not. Since she did not leave a neg, I don't think I would either. A neutral maybe?

Forgive me if I seem to be stating the obvious, it's just that I know how easy it is to get really fired up over a bad transaction when you have done nothing wrong.

PS - Did she contact you requesting a refund before leaving the neutral? Did you offer it? If she got a refund, then she should really have nothing to complain about.

6/14/076:29 PM

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