Reply to "buyer problems with insurance claim"

auctivacraigAuctiva Support Manager

Hello nsp9107 -

I am sorry to hear that you have been experiencing difficulty.

If the particular item had shipping insurance on it that you acquired via Auctiva, the underwriter is Shipsurance. Given the nature of this issue, I can only suggest that you contact them directly with your policy number and discuss this with them to see if there is anything that can be done. You can reach them from their website at: http://shipsurance.com/, there are live support option in the upper right of the main page.

- Craig

11/10/149:27 AM

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        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
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                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
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    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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