Reply to "buyer says insured package not recieved - help"

choochooguyMember

Well in this situation I do not take sides, keep it polite, then I submit the claim to the post office on behalf of the addressee. Afterall I have the proof of postage and details of the packaging.

Currently the winner/addressee of a £200 item is slogging it out with the post office. I do not think he is doing very well because as I was the claimant so the reimbursement would come back through me. And I have heard nothing but it 'has been delivered' from the PO.

I always prefer to submit the paperwork myself to stop a lazy addressee taking the easy way out and claiming from PP with the result I would have to fight them.

Regarding PP confirmed addresses I have noticed this year that very few of my buyers have PP confirmed addresses and if I did not sell to them very little would have gone for high values.

6/27/084:32 PM

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