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Buyer won't do insurance forms

This is my first time posting here, please excuse me if I missed something!

I have a buyer in Canada who speaks mostly only French, so it seems. He said, in very poor English, a dish he bought from me arrived broken ....first time in 8 years of ebay selling that's happened- I pack so carefully....anyway, I emailed him the paperwork for the insurance I got here and he hasn't faxed it back to me. He had asked for my fax number, so he"s not mailing it, but it's been 3 days.
No replies to emails, either.

If he doesn't co-operate, what happens next?

Thanks so much, Susie
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