Reply to "Buyers getting requests to pay after having paid"

auctivakevinkVP Engineering

Yes, on the account settings page, is an option under the "Auto Email Management" section for which winning bidder email you want to send to your buyers.

You can customize this email message so that it doesn't imply that they need to pay and could serve as a thanks for buying email. The idea is that the email will direct the buyer back to your Auctiva store with the hopes they will purchase additional items from you.

Also, when this feature went live, it put some stress on our mail server which caused emails to be delayed. We have since purchased and installed a new mail server. Future end of auction emails should arrive in a timely manner.

-Kevin

4/10/076:00 PM

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