Reply to "Buyers having trouble with Auctiva Checkout"

auctivamikedAuctiva Customer Support Manager

Hi JeansBoutique,

The issue with one of our checkout servers that I alluded to in my previous post to this thread was something that occurred at the beginning of this month and it was addressed long ago. I am afraid I'm not aware of any current issues that would prevent your buyers from being able to checkout successfully.

I just looked over your Transactions page and, while I see a couple unpaid transaction from the last couple days, almost all of your items that have been sold recently have already been paid for.

Since we cannot attribute the problems these buyers are having while trying to checkout to anything amiss on our side of things, your best bet is probably to contact those buyer's through eBay's messaging system and arrange payment outside of checkout, perhaps by using the Money Request feature on the Paypal website.

-Mike

9/21/105:24 PM

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