Reply to "Can not put in dimensions of shipping boxes once again!"

auctivamikedAuctiva Customer Support Manager

Hi MarleneM,

Thanks for contributing to our forum. I am not aware of any recent changes on our end that should have impacted your ability to fill in the "Dimensions" area, but those fields are only available for certain shipping options, so they are expected to be disabled until you have chosen a shipping service and/or package size for which they are appropriate.

If you are still unable to use these fields once you have selected shipping options that should support them, please contact our customer support team with the details by mousing over the “Help” tab within your account and selecting the “File Support Case” option.

-Mike

6/28/1210:44 AM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

Skip to main content

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...