I have been using Auctiva off and on for a few months and have been pretty happy (can't complain too much as the service is free)usually are quick to respond to questions and problems. I am kind of surprised that they did not have a redundant back up and that a move like this would take so long...but I am sure there are reasons. Will wait it out for a while but if it gets to long will be up all night revising auctions and going back to turbo lister. Hope they get it straightened out as they do provide some nice free options that ebay gouges for.