Dear B. L. Shelby,
You've done nothing wrong - most of the fault is with Sellathon and a small part of the fault is with eBay (for making rapid-fire changes utterly without the the use of any cerebral grey matter).
Basically, Sellathon has been dying and nearly useless for weeks and, depending upon how well Auctiva reacts to the threat of the loss of the Sellathon asset (which they purchased in early 2007 when Sellathon still worked well and provided good customer service), a distinct possibility right now for, if they continue to fail at making this product work, they will lose all Sellathon revenue. Perhaps they hope to use this debacle to advertise another of their assets, KickItBack, but the amount of anger they've generated recently with their ill-advised behavior is surely biasing their potential KickItBack customer community (not that I care for the KickItBack idea, in any case) against it.
So, the only thing to do is wait, for Sellathon support is nearly nonexistent, now, and Auctiva support personnel bristle at complaints against- and help requests for Sellathon ViewTracker problems (the main problem being that, at present, nothing is working at all).
Regards,
Jeff