Hi Community,
The issue described by the initial poster in this thread is a known issue that occurs when sellers using Internet Explorer go directly from working within the description editor to clicking one of the buttons or tabs on the listing creation page, such as the "Select an Image", "Save", "Post" or "Preview" buttons. If you click inside one of the other text boxes like the "Start Price" field before clicking the button, this should not happen.
We have been experiementing with some different ideas to prevent this from happening but, ultimately, it seems like the only way to fix that issue once and for all will be to switch to a new editor. There are still some decisions to be made in this regard but, if we do go ahead and introduce a new editor, that is something that will likely take a great deal of time to get completed.
This issue does seem to be Internet Explorer specific so, if you find this to be too annoying, you may be able to find some relief in using the Firefox browser when working with Auctiva. If you'd like to give that a shot, it can be downloaded free of charge from http://www.mozilla.com
If you have any additional questions regarding your Auctiva account, please feel free to contact our customer support team about this using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike