Hi- I did contact support for ebay and auctiva when this was going on and at Auctiva told me it was ebay problem, ebay blamed Auctiva. Same with a friend who lists on turbo and auctiva.. she WAS able to change her turbo listings and some she listed directly through ebay because she did not need pictures.. . but none through auctiva.. so I really think it is two-fold issue.. that both have some kinks in them.