Hi Community,
Thanks for all your help in bringing these issues to our attention. The issue of certain shipping services disappearing from the saved listings of some users has just been identified as being due to a problem with the category update we ran this morning. We are going to go through the category update process again within the next hour or so and, if you have not re-saved your listings that has the missing shipping services, they should be restored after that update is completed. Alternatively, you should also be able to post your listings is you re-select the desired shipping options.
I am not currently aware of any technical issues that would cause the "package dimensions" fields to be greyed when the shipping services and package size selected mandates that dimensions should be required. If you feel you are unable to enter package dimensions for a listing that should require package dimensions to be entered, please let us know by contacting our customer support department.
Any additional questions or concerns? Please contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx
-Mike