Thanks Ebayland - worth a try but it's STILL frustrating. TRYING TO CONTACT EBAY IS USELESS...NO option except "live chat"....so I was online waiting for chat 21 minutes. Guy couldn't answer & would transfer me to dept/staff that took care of this...upon transfer NEW message on my screen: NO AGENTS CURRENTLY AVAILABLE - TRY AGAIN LATER. typical typical NON-SUPPORT Ebay.