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Reply to "Can't Send Support Request"

I'm having the same problem. My buyers are having trouble paying with PayPal. They keep getting directed to the Auctiva site which then refuses the payment. I'm at my wit's end. I get emails from Mail Server returning my invoices for long, convoluted technical reasons that refer to Auctiva. I copied the message and pasted into an Auctiva support message which was refused. Not only can I not find out why my buyers are having so much trouble with Auctiva on PayPal payments, I can't even report the problem. Somebody, please help! This has been going on all week and we're all frustrated.
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