Hello ukvaletingltd -
I am sorry to hear that you have encountered difficulty with the activation email for your account. It is unclear what may have caused this to occur for you as we are not aware of any specific issues with the activation emails. I can only suggest that you continue to work with your existing support case regarding this difficulty and we may ask you to forward the email you have received along or try sending you a different one from our end to see if this helps.
- Craig